21 June 2021

The benefits of TSM’s unique Customer Portal

At TSM, we are committed to innovation, efficiency and transparency and nowhere is this better displayed than our unique Customer Portal. Providing a bespoke, paperless, online system available to all our customers, our Customer Portal provides an end-to-end solution, from quotation right through to completion.
Having gained an in-depth understanding of the demands that our customers face on a daily basis, we decided to design a fully integrated traffic management solution that would deliver a whole raft of benefits, including reduced admin time, increased productivity and improved workforce engagement. The result is our online Customer Portal, a unique desktop and mobile IT CMS system designed to equip all parties with ongoing, real-time information to ensure maximum efficiency and speedy response times.
Offering total flexibility, the system gives customers the option of receiving updates via email or directly through desktop login. Both options operate seamlessly from our central database, enabling information such as photographs, dates, times, and data to be accessed quickly and easily.
Manage TM projects via your smartphone
Accessing via your smartphone enables you to view, share, and analyse critical information wherever you - in the field, on location or in the office. This allows you to manage projects in their entirety at any time, with continual access to accurate, up-to-date insights, and enjoy end-to-end project control proactively and cost-efficiently, with full access to resource allocation, compliance requirements and full commercial information.
Acting as an extension to your operational workforce, the system also gives you the capability to ensure all parties are adhering to your company’s quality assurance measures and customer commitments. Thanks to real-time updates and built-in notifications, it helps to reduce mistakes occurring from human error or out-of-date project information.

An end-to-end paperless solution
The benefits of our unique Customer Portal are designed to make a real difference:

  • Access from any device
  • Instant access to all job information
  • Easy to evidence jobs
  • Full traceability
  • Complete solution from quote to final invoice
  • Customer notifications
  • Maintain quality commitments
  • Improve health & safety
  • Significantly reduce errors

First company to go paperless
Committed to the highest standards of quality and sustainability, we were the first TM company to achieve ISO 9001:2015 for our cloud-based paperless system, delivered via our unique Customer Portal, an accreditation that has been instrumental in helping us to secure long term works with such companies as Balfour Beatty and County Councils across the UK.
TM specialists
Fully accredited and trained to NHSS 12A/B & D standards, with dedicated office and field resources ab and supported by an in-house CAD design team, we have the operational expertise and experience to handle every type of TM requirement, from an inner-city scheme or small utility site through to a high-speed project or large public event.
To find out how we can design, manage and support a full TM solution to meet your specific requirements, ensuring the highest levels of efficiency and safety, call us on 01564 700241 or email enquiries@tsmltd.co.uk